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At Touched by Moune, we are dedicated to providing a seamless and reliable shipping experience for our customers. Please review the details of our shipping process below:
Processing Time
All orders are processed within 1 to 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Once processed, orders are typically delivered within 5 to 7 business days. Delivery times may vary based on your location and carrier delays beyond our control.
Shipping Confirmation & Tracking
After your order has been shipped, you will receive a confirmation email containing your tracking number. The tracking information will be active within 24 hours.
Questions or Concerns?
If you have any questions regarding your order or our shipping policy, please don’t hesitate to contact us at touchedbymoune@gmail.com. Our team is here to assist you.
Thank you for choosing Touched by Moune. We appreciate your business and support!
Product information:
Material: Beech, Rubberwood
Function: scraping
Color: Torch scraper
Suitable for body parts: neck, shoulders, back, waist, abdomen, arms, elbows, legs, knees, whole body and other sore or sore areas
Size Information:
Size: 90*175MM
Packing list:
1* scraper
What products do you offer?
We specialize in waist trainers, fajas (compression garments), slimming creams and oils, wood therapy tools, lymphatic massage tools, slimming gels, and detox teas — all designed to support body contouring, wellness, and self-care.
How long does shipping take?
Orders are processed within 1 to 2 business days and typically delivered within 5 to 7 business days. You will receive a tracking number via email once your order has shipped.
How do I know which size waist trainer or faja to order?
Please refer to our Size Guide on the product page. For the best fit, measure your waist and hips, and compare with our sizing chart. If you're between sizes, we recommend sizing up for comfort.
Are your slimming creams and oils safe for all skin types?
Our products are made with quality ingredients, but we always recommend doing a patch test before full use. If you have sensitive skin or known allergies, please consult with a healthcare provider before using.
Can I return or exchange my order?
For hygiene and safety reasons, we do not accept returns or exchanges on worn or opened items. If your item arrives damaged or you received the wrong product, please contact us at touchedbymoune@gmail.com within 3 days of receiving your order.
How do I use wood therapy or lymphatic massage tools?
Each tool comes with basic usage guidance, and we also share tips and tutorials on our Instagram and TikTok pages. Always use gentle pressure and combine with our oils or creams for best results.
How can I contact you?
You can reach us at touchedbymoune@gmail.com. We respond to all inquiries within 24 to 48 business hours.