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At Touched by Moune, we are dedicated to providing a seamless and reliable shipping experience for our customers. Please review the details of our shipping process below:
Processing Time
All orders are processed within 1 to 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Once processed, orders are typically delivered within 5 to 7 business days. Delivery times may vary based on your location and carrier delays beyond our control.
Shipping Confirmation & Tracking
After your order has been shipped, you will receive a confirmation email containing your tracking number. The tracking information will be active within 24 hours.
Questions or Concerns?
If you have any questions regarding your order or our shipping policy, please don’t hesitate to contact us at touchedbymoune@gmail.com. Our team is here to assist you.
Thank you for choosing Touched by Moune. We appreciate your business and support!
Unleash the power of nature with MELAO Hot Cream Massage Gel — your go-to slimming and firming solution made with 87% organic ingredients. This powerful yet gentle formula helps reduce the appearance of cellulite, supports fat-burning, and promotes smoother, firmer skin.
Infused with natural extracts, this cream creates a thermogenic effect, heating the targeted area to stimulate blood flow, encourage lymphatic drainage, and break down fat deposits. Ideal for use on the waist, thighs, arms, and stomach, it also doubles as a relaxing massage gel to relieve sore muscles post-workout.
🔥 Thermogenic formula helps burn fat and reduce cellulite
🌿 Made with 87% organic ingredients for safe, skin-friendly use
💪 Supports firming and toning of the skin
💧 Hydrates and smooths skin texture
🧴 Great for massage, post-gym recovery, and daily use
Whether you're targeting stubborn fat or looking for a natural way to enhance your body contouring routine, MELAO is your perfect slimming partner.
Net Weight: 250g
Skin Type: All skin types
Use: Apply twice daily in circular motions. For best results, use with waist trainer or body wrap.
What products do you offer?
We specialize in waist trainers, fajas (compression garments), slimming creams and oils, wood therapy tools, lymphatic massage tools, slimming gels, and detox teas — all designed to support body contouring, wellness, and self-care.
How long does shipping take?
Orders are processed within 1 to 2 business days and typically delivered within 5 to 7 business days. You will receive a tracking number via email once your order has shipped.
How do I know which size waist trainer or faja to order?
Please refer to our Size Guide on the product page. For the best fit, measure your waist and hips, and compare with our sizing chart. If you're between sizes, we recommend sizing up for comfort.
Are your slimming creams and oils safe for all skin types?
Our products are made with quality ingredients, but we always recommend doing a patch test before full use. If you have sensitive skin or known allergies, please consult with a healthcare provider before using.
Can I return or exchange my order?
For hygiene and safety reasons, we do not accept returns or exchanges on worn or opened items. If your item arrives damaged or you received the wrong product, please contact us at touchedbymoune@gmail.com within 3 days of receiving your order.
How do I use wood therapy or lymphatic massage tools?
Each tool comes with basic usage guidance, and we also share tips and tutorials on our Instagram and TikTok pages. Always use gentle pressure and combine with our oils or creams for best results.
How can I contact you?
You can reach us at touchedbymoune@gmail.com. We respond to all inquiries within 24 to 48 business hours.